Guide to Delighting Clients for New Service Businesses

Satisfied clients are the backbone of every successful business.

Making clients happy requires work and commitment to excellence, but it’s not that difficult.

In this live stream, I’ll go over 11 common sources of client dissatisfaction and how to solve them. We’ll also cover foundations like:

Overdeliver on value
Not leaving long stretches without clients hearing from you
Making clients feel special through unique interactions
Listening with empathy and taking immediate action (even if the client is wrong)

Get these basics in order, then chase metrics.

Feras Alhlou

Feras has founded, grown, and sold businesses in Silicon Valley and abroad, scaling them from zero revenue to 7 and 8 figures. In 2019, he sold e-Nor, a digital marketing consulting company, to dentsu (a top-5 global media company). Feras has served as an advisor to 150+ other new startup businesses, and in his current venture, Start Up With Feras, he's on a mission to help entrepreneurs in the consulting and services space start and grow their businesses smarter and stronger.

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